Customer Service with a Purpose

Customer service skills have long been identified as integral to the success of organizations across the globe. Therefore, employees at every level must know how to handle customer problems, enhance customer relationships, and manage personal stress and time. Chances are you already have a wealth of information that just needs creative application. So, in this course, you will be given the opportunity to discover your customers’ needs (both internal and external), to catalog the skills you possess, and to achieve mastery through practice.

Overview

Customer service can make or break an organization. In order to establish a concrete customer service reputation, every forward-facing employee must be customer focused—capable of identifying and responding to the needs of your clients. This course focuses on discovering customer needs (both internal and external), identifying award-winning customer service practices, assisting participants in cataloging the skills they possess and achieving mastery through practice.

Learning Objectives

At the end of this workshop, participants will be able to

• Assess personal skills for customer service delivery
• Identify customer needs
• Model how to build rapport with customers
• Demonstrate listening and responding with intentionality
• Turn customer complaints into problem solving

Who Should Take This Course

Anyone interested in building strong relationships with internal and external customers that can lead to greater personal effectiveness should enroll in this class. Participants will learn the importance of and process for cultivating a service mentality, authenticity, and openness.

• Current Managers
• Aspiring Managers
• Committee Heads
• Staff Members who interact with internal and/or external stakeholders
• Leaders
• Project Managers
• Marketing/Sales Staff